Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 1–hour response guarantee for any ticket or email that you send to the tech support team. We will swiftly reply to all standard questions and forward right away the issue to our server administrators if any additional assistance is needed. If you order our Managed Servers package, we will perform any of the included server administration tasks at a time that has been agreed upon beforehand.
An Exceptional Help Desk Support Service
Our client support staff will be at your disposal 24–7 should you need assistance working with our Control Panel or with any of the applications that we preinstall for your convenience on the dedicated hosting server. Furthermore if you need help handling all the everyday admin tasks on your dedicated hosting server, you can take advantage of the Managed Servers package, which includes data backup disk storage space, OS updates every week, troubleshooting and installation services, server monitoring and restarting services, etc.
An Intuitive Help Section
Our Control Panel was pre–installed for every dedicated web hosting plan. Among its functionalities is a very useful integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most of the help articles also video versions which demonstrate all the actions that you can perform in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each Control Panel section.