Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You will find almost all the answers to your questions in the intuitive Help Center included in Aussie Hosting Services’s Control Panel. It features an ever–enlarging knowledgebase with commonly asked questions and exhaustive how–to articles written by our proficient customer support staff.

  • Top quality support service
  • How–To Video Clips

  • For people who would rather discover how to sort out a commonly encountered issue by watching an instructional video, we have added a selection of video tutorials to our Control Panel. All the educational videos are brief and simple to understand. They offer step–by–step presentations of different web site administration operations.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 customer support service with a sixty–minute support ticket response time guarantee. A team of practiced tech support engineers will be online for you to answer all the inquiries that you could have. During non–busy times, a reply will be provided in even less than twenty minutes.