Support and Help Channels
A 60–minutes Ticket Reply Guarantee
Each ticket you submit to our customer assist staff will be handled in less than 1 hour. All general questions shall be taken care of straight away. Nevertheless, if the assistance question you have submitted requires some help from a competent administrator, we will forward the ticket to him and will notify you about the postponement.
Top–quality Technical Help And Support Service
Our customer support staff will be online for you day–and–night to to respond to all support inquiry tickets that you send to us. We offer technical help and support for all software applications that are pre–installed on your hosting server. These include our custom built Control Panel, the selected Operating System as well as the server management panel (based on the VPS type).
An Informative Help Zone
Each section of the Control Panel that is included free with your VPS has a built–in knowledge base. There’s an array of extensive how–to content articles and a collection of step–by–step video classes that show all the common website management duties. You can obtain them by clicking on the Help or Video buttons in the upper right side of each Control Panel section.